But, we needed to do one more thing.
Phil needed a credit card number from me. Of course, I said, "No." I wasn't buying anything, remember? It seems that I only had 7 days to return the damaged computer to the company or they would charge me for the replacement. "No. I have an extended warranty, remember?" Phil had to check with his supervisor.
"No problem -- not to worry." But, first -- well, you know. This one thing was that none of the equipment that might still work on the old computer would be replaced. No cartridges, no print head, no cords. But the new computer would be here the next day (now) and my warranty (Is that what this was?) would continue on the new computer parts until the term was up.
At this point, I didn't care anymore. I knew I had been scammed and taken and, as a consumer, had no value to this company. Phil and his crew were the front men for a switch and switch again operation.
But, there is one more thing....
The computer didn't arrive for several days and when it did? The shell that was to house all those parts I was to reinstall was broken!! Broken. And the next day brought yet another package with a print head and various cartridges with another "send old ones back pouch." Ah, the warnings over my accountability if I didn't return things as I was told were dire.
I waited until my BP and voice calmed and called TLPigs again. I asked to speak with a supervisor in the US. The technician laughed and said, "Oh, I don't know." I finally hung up after five minutes on hold. I called back and got "Sue." I told her of my circumstance in a very mild manner and that I would return the shell to TLPigs but I am done.
She said, "Oh, let me see how I can help you?"
Steely calm, I told her that I didn't want any help -- there is nothing else I want from The Three Little Pigs. I am done.
But, there is just one more thing: The return shipping is paid for by TLPigs but I have to deliver it to a FedEx store before my three days are up.
Please keep in mind that my reputation for not suffering fools is well known among friends and acquaintances. Fools go right on being fools but I don't stick around. Sadly, my only recourse for my latest encounter is sarcastic humor so I hope my tirade entertained you a bit and that you laughed with me at the ridiculous world we live in and at the fools who prevail in spite of their obvious stupidity. Yes, I'm aware that I'm a gnat in the world of business ventures and have no pretensions about the importance of my experience. Sometimes things get so complicated, inconvenient and frustrating, I must simply take a step back, huff and puff a little and then write about it here. If I thought it would make any difference, I would copy this post to the WSJ Op-Ed page. It won't and I won't.
This company has now earned a place on The List. By the time an individual or a company or whatever gets on The List, they are well down the slippery slope to their demise. If The Three Little Pigs are well-scripted for customers like me, then there are many customers like me who are treated just like me. Sad, isn't it? When brand loyalty is the grease that makes the economy run well, why does a major company like this take short cuts? Why does the customer mean so little to them? I still have no computer printer but I do have choices and none of them will ever include Three Little Pigs again. TLP could be many or any American business. How far has America as a world market leader fallen in pursuit of shortcuts? When customers choose other companies and the Wolf comes to TLP's door, what will be their "one more thing" then?